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Freephone 08088 00 00 14Glasgow & Clyde Rape Crisis helpline
08088 01 03 02National rape and sexual assault helpline

Email support

You might find that email support is the right choice for you. Email support can be informal or structured, depending on your needs and the options you choose for support.

Glasgow and Clyde Rape Crisis (GCRC) offers a range of support services to survivors of rape, sexual assault or any form of sexual violence, abuse, exploitation or harassment, no matter when this has happened in their lives. Any woman aged 13 years or over can contact us for support. We also offer support to family members.

For many people, speaking to someone on the phone, or face to face, can be daunting particularly if you are sharing experiences that are very painful or distressing for you. Many survivors have told us that writing down their thoughts helps them process how they feel and sharing those thoughts and feelings with a support worker helps with that recovery process.

Email support can also be useful at this time when we are having to make contact with services in a very different way. Survivors may feel more isolated at home with no one to speak to, or perhaps there are too many people in the household and speaking on the phone would not be an option because of lack of privacy.

 

You can contact us for support on

 

support@rapecrisiscentre-glasgow.co.uk

 

You can email GCRC to make contact, get information about the support services we offer, or you can choose to have all your support from us by email. This is quite different from other forms of support as it’s less ‘immediate’ but it can also be a positive experience as it can give you time to read and re-read your own words and the response from your support worker. The important thing is that you are able to choose which type of support is best for you, and to know that you can change this over time if you feel, for example, that meeting with your support worker face to face would improve your support sessions, or speaking to someone on the phone would help.

There are a number of different ways you can contact our Connect Live service:

phone: 08088 00 00 14

TextLine: 07712719520

skype: You can find us at Glasgow Clyde Rape Crisis

Facetime: itunes@glasgowclyderapecrisis.org

Instant Message: www.glasgowclyderapecrisis.org.uk


Some of the benefits and challenges of email support

Email support can be really useful to anyone who finds it difficult to speak on the phone, or who wants an alternative to coming into rape crisis for an appointment. There are a number of benefits of having support in this way, but there are also some challenges and it’s useful to weigh these up before deciding what kind of support is best for you.

 

Benefits of email support

Although an email support appointment is set for regular (usually weekly) support sessions, the survivor can send emails to the support worker at any time between support sessions. Writing down feelings when needed, can help to relieve intrusive thoughts and feelings, and give the support worker an insight to what the survivor is experiencing.

The survivor can revisit her own emails and the support worker’s responses to help process her trauma. The survivor may also want to ask follow up questions of the support worker, perhaps to clarify some parts of their discussion. There is the benefit of some anonymity for the survivor which some women tell us they value.

There are also some challenges with email support

Both survivor and support worker lose the immediacy of face to face or phone support. Survivors often tell us that the personal contact is very valuable to them, hearing another woman’s voice and being able to interact with her.

It’s easier to explain what you mean when speaking directly to someone by phone or face to face, something that’s not possible when communicating by email.

Tone of voice is really useful to get a ‘feel’ for the other person, for a survivor to connect with the support worker and develop the support relationship.

All forms of contact have their benefits and their challenges, so we are happy to work with survivors to ensure that the right form of support is available to them when and where it works best.

Any survivor can change from email support to phone support to face to face support (when GCRC is working at full capacity again after the Covid-19 lockdown period) to find which form of support suits them best. This can be discussed with the support worker.

Useful links: https://www.glasgowclyderapecrisis.org.uk/content/coping-during-lockdown/

For more info about what happens when you email us please see the email support factsheet in related publications in the box on the right of this page.

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