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Freephone 08088 00 00 14Glasgow & Clyde Rape Crisis helpline
08088 01 03 02National rape and sexual assault helpline

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Job Vacancy


WELCOMER

In our Business Services Team


 



TITLE: Welcomer

SALARY: £18,345 p/a pro-rata

HOURS: 20 hours per week (3-month contract)

HOLIDAY ENTITLEMENT: 30 days + public holidays p/a pro-rata

RESPONSIBLE TO: Business Services Manager

APPLICATION PROCESS:

A C.V. that no longer than 2-pages and a cover letter explaining your passion and suitability for the role should be sent to Claire Gilfillan by Monday 7th February, 4pm. cgilfillan@rapecrisiscentre-glasgow.co.uk Interviews will take place Friday 11th February.

Responsibility of our Welcomer

This is an important role within the Business Services Team of Glasgow and Clyde Rape Crisis Centre. With a core focus on providing a warm, safe, and welcoming environment for all survivors and visitors to the Centre, this role will also specialise in supporting the Business Services Manager in performing high quality resource allocation and Centre organisational duties. The post holder should be a compassionate listener and a warm and clear and effective communicator. Working with a diverse staff team, the Welcomer will help us all to make the Centre feel organised and respected whilst we deliver vital services for survivors.

This post requires a female applicant and is exempt under Schedule 9, Part 1 of the Equality Act 2010. All Rape Crisis Centre posts are subject to enhanced disclosure checks.

Key Duties and Responsibilities

1. To provide a welcoming and warm first point of contact for all visitors to the Centre, ensuring rooms are set-up, diaries for appointments are up to date and that survivors and visitors have a safe and supportive experience when they always come into the Centre.

2. To take responsibility for directing people to the right place, ensuring procedures for signing in and out are followed and helping workers to secure the help of other services needed e.g., translation services.

3. To take responsibility for our storage and meeting spaces, ensuring that we are effectively using the space we have and complying with health and safety requirements for these.

4. To organise and oversee the use of rooms, ensuring rotas and communications between and with staff are clear and putting survivors and visitors needs first.

5. To support the Business Services Manager with office refurbishment duties and plans.

6. To oversee our Hopes and Dreams Tree Project and work with staff to do this with survivors we support.

7. To assist with light cleaning duties to ensure a safe and clean operating environment.

8. To support the induction of Centre workers and volunteers as directed by the Business Services Manager.

9. To contribute to data collection needs to support reporting or evaluation needs as required by the Business Services Manager and Director.

10. To provide a professional response to all who call the Centre, ensuring accurate message taking and cascading of information as required.

11. To support the coordination and planning of Centre meetings and Events as required by the Business Services Manager and Director.

12. To attend Centre meetings and project meetings in relation to your remit e.g., office refreshments or moves.

13. To participate in regular support and supervision sessions with the Business Services Manager.

14. Any other duties in line with the post of Welcomer and as required by the Business Services Manager.

With consultation, amendments may be made to your job description from time to time in relation to our changing needs and your own ability.

Person Specification

SKILLS AND QUALITIES

Duties

Essential

Desirable

Ability to undertake a wide range of reception and administrative duties sometimes working to deadlines

Y

Previous experience of working in a people or customer centred focused role

Y

Organisational ability of space and resources

Y

Excellent verbal and written communication skills.

Y

Previous experience and proficiency in working with Computer systems

Y

Diary Management and record keeping skills

Y

PERSONAL QUALITIES

Duties

Essential

Desirable

Knowledge and understanding of the effects of sexual violence on the lives of women and girls

Y

Commitment to effective and collaborative team working

Y

Understanding of the concept of confidentiality and trust within the service, empathetic and compassionate

Y

Resourceful and able to work on own initiative

Y

Experience of working within the voluntary sector and working with partnerships

Y

To work within the GCRC Values and Competencies framework ensuring alignment internally and externally

Y

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